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UPDATE: Jason has since contacted me and explained that he did send a response, but unfortunately it was sent to the wrong email address, even though my correct address was visible in my previous email and I had also confirmed it with him during our conversation.
However, despite my subsequent attempts to follow up by email, text messages, and a message left with his assistant, I received no response. For this reason, I am maintaining my original rating.
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I spoke with Jason Zinck regarding the repatriation of my merchandise currently stored at Amazon fulfillment centers in the United States back to Canada. At his request, I took the time to prepare and send a detailed file containing all the information required to obtain a quote and arrange the transportation.
Since submitting the file, I have received no follow-up whatsoever.
Over the past 7 days, I have made several calls, textos and emails. I also left a message with Jason Zinck’s assistant, but I have not received a response from her either.
I completely understand that a company can be busy and that a file may take some time to review. However, receiving absolutely no response after several calls and messages—especially after taking the time to prepare all the documentation they requested—is extremely disappointing.
A simple email or phone call confirming that my file was being reviewed, or letting me know that they were unable to provide the service, would have been appreciated.
Unfortunately, this complete lack of communication over the past 7 days does not give me the confidence to entrust this company with the transportation and customs clearance of my merchandise.
Hello Louise,
Thank you for your feedback, and we sincerely regret that your experience did not meet your expectations. After reviewing the situation, we confirmed that a response was prepared and sent, but unfortunately directed to an incorrect email address, and a member of our team later contacted you personally to explain and apologize.
We fully acknowledge that timely, clear communication is essential to earning our clients' trust. At Mantoria, we value every inquiry and continuously work to improve our processes to ensure situations like this do not occur in the future.
While we respect your decision, we believe this review does not fully reflect the efforts made to address the matter once it came to our attention. We would welcome the opportunity to discuss this further. Please feel free to contact us directly at 1-800-743-9674 at your convenience.
